Refund Policy
Last updated: 23 September 2026
Refund options depend on how you paid. Apple-billed purchases use Apple's refund process; direct ibacalao purchases follow this policy. Your mandatory consumer rights still apply.
Apple-billed purchases
If Apple billed a purchase through the App Store or an in-app purchase, Apple handles refund requests. Some purchases may be eligible. Submit a request through Apple's page below; Apple decides whether to approve it.
Direct ibacalao purchases
Except where required by law or where a technical payment error occurred, direct purchases are final. We do not refund subscriptions, renewals, or one-time day passes (Night Pass, Crunch Pack) billed directly by ibacalao for reasons such as a change of mind, unused credits, or dissatisfaction with AI-generated feedback.
Wearables hardware pre-orders (exception)
Pre-orders for wearables hardware (Iris smart glasses, Trace voice recorder) are refundable any time before your order ships — request one from the wearables refund request page or by emailing us below, no reason required. This does not limit mandatory consumer rights. Shipping windows are estimates only and may take longer than expected; a delayed window does not extend the refund period beyond your order's actual ship date. Once your order ships, it is handled by a third-party carrier; see our Terms of Service for the shipping policy.
Cancellations
You can cancel direct ibacalao subscriptions from your account settings. For App Store subscriptions, manage or cancel them through Apple. Cancellation stops future renewals; your plan remains active until the end of the paid billing period unless the billing provider says otherwise.
Day passes
Night Pass and Crunch Pack are one-time purchases and do not renew. Credits granted by direct ibacalao purchases are available for 24 hours from purchase. For an Apple-billed pass, use Apple's refund process above; eligibility is determined by Apple.
Technical errors
If a technical error on our end resulted in a charge without any service being delivered (e.g. a payment processed but no plan or credits were granted), contact us and we will investigate and resolve it promptly.
Contact us
For billing issues or technical payment errors, contact us at ibacalao [at] ibacalao [dot] com.